Shipping Policy

Processing Time All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

Delivery Times Estimated delivery times are as follows:

• United Kingdom: 7 to 14 business days
• Europe: 7 to 15 business days
• International: 10 to 20 business days

These are estimates only and may vary due to external factors such as carrier delays, customs processing, or peak demand periods.

Shipping Costs Shipping fees are calculated at checkout based on your delivery address.

Track Your Order A tracking number will be sent to you by email as soon as your order is shipped. Use the link provided to follow your parcel in real time.

Delays & Delivery Issues We are not liable for delays caused by:

• Carrier issues
• Customs procedures
• Incorrect information provided by the customer

If your parcel is lost or stuck in transit, please contact us at: info@pure-stcklm.com

Incorrect Address It is the customer's responsibility to ensure the delivery address provided is accurate. We cannot be held responsible for parcels shipped to an incorrect address.

Uncollected Parcels Parcels that are uncollected or refused may incur additional charges. No refund will be issued until the returned parcel has been received by our team.

Customs & Import Taxes (UK) As the United Kingdom operates outside the EU customs union, orders may be subject to UK import duties and taxes upon arrival. These charges are the sole responsibility of the customer. We recommend checking with your local customs authority for further information before placing your order.

Contact For any questions regarding your order: 📧 info@pure-stcklm.com